Job: Senior Client Services Manager

Information

 

Title: Senior Client Services Manager
Salary: $30,000 – $40,000 per year. Compensation is commensurate with level of experience.
Location: Tampa, FL

Details

BHM Healthcare Solutions is seeking a Senior Client Services Manager to join our national Independent Review Organization.

Looking to fill position quickly. Local candidates only.

Responsibilities include, but are not limited to:

  • Provide service to designated key accounts through answering questions, providing updates and information, and ensuring appropriate follow-through and/or problem resolution for clients, while identifying opportunities to improve client interaction
  • Assist in the implementation and on-boarding of new accounts
  • Provide recommendations and help directly improve client satisfaction and retention
  • Data Analytics:
    • Analyze usage reports and utilize these reports to determine appropriate interventions
    • Creation of timely client reports
      • Concordance
      • Other reports as defined
  • Client Management:
    • Relationship building throughout levels of an organization
    • Schedule, attend and manage client meetings and user trainings
    • Maintain updated information on users for all accounts and enter into CRM
    • Travel as needed
    • Assist with the identification and development of case studies, references, and testimonials to support sales and marketing efforts.
    • Obtain new business referrals from existing clients to feed to the sales team for follow-up.
    • Conduct Quarterly User Group forums
  • Complaints Management:
    • Intakes all complaints
    • Resolves complaints timely and thoroughly
  • Other items as assigned

Requirements:

The incumbent is dynamic, an excellent listener and problem-solver, intuitive and possesses exceptional communication skills. Must be able to identify and empathize with client needs and recommend potential solutions. The incumbent must have client services experience working in the healthcare industry. At minimum, must have experience in the customer service field or healthcare industry experience. Must be comfortable with technology and have strong MS Excel skills. Bachelor’s Degree preferred or High School Diploma with related experience.

About BHM Healthcare Solutions, Inc.:

BHM is a national consulting firm, established in 2002, that helps organizations realize clinical, operational, and fiscal improvements that positively impact the provision of care. We work with hospitals, payers, government and providers. Our extensive network of healthcare professionals (300+) allows us to stage our growth based on the demand for our services. BHM services include, but are not limited to:

  • Accreditation Consulting
  • Strategic Planning and Organizational Analysis Consulting
  • Financial Consulting
  • MCO/AHO Consulting
  • Organizational Development Consulting
  • Physician Advisor/Peer Review Consulting

Resumes may be submitted via this page by completing the form below, or via email at candidates@bhmpc.com

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