Uncategorized Archives - Page 80 of 91 - BHM Healthcare Solutions

Why Customer Service Matters More Now Than it Did in the Past

March 14, 2014

Malpractice suits weigh heavily on the minds of physicians and healthcare facilities. However, there is another concern to consider that can also cause irreversible damage – customer service complaints. While good customer service is important to every business, it is imperative in the healthcare industry. From the office and lab staff, to the medical assistants, nurses and physicians, polite and helpful attitudes need to resonate throughout the entire practice, clinic or hospital.

Obama Announces Consumers Can Keep Health Insurance Plans 2 More Years

March 11, 2014

President Obama announced earlier this week that consumers with healthcare plans that do not comply with the new law will be able to renew their plans for another two years. Previously, the extension was believed to be one year at best, so the announcement of a two year grace period came as quite a relief for the million or so Americans with transitional coverage.

Ready or Not: ICD-10 Will Go Live as Planned Oct 1st

March 10, 2014

The Center for Medicaid and Medicare Services (CMS) is moving ahead as planned with its October 1st compliance deadline for ICD-10 implementation. Many healthcare systems have requested that the deadline be postponed due to the mounting challenges they face with co-occurring Meaningful Use Stage 2 deadlines.

Lean Management for Healthcare Organizations Part 4

March 7, 2014

We would like to suggest a different approach that promulgates that lean implementation should begin at the microlevel; if a lean project is to be implemented only for a specific area, then the definition of “senior management” will turn out to be the “senior management of the specific area where the implementation is conducted.”

Lean Management for Healthcare Organizations Part 3

March 6, 2014

We mentioned that the lean philosophy calls for value creation through elimination of waste. These wastes are common in all industries and are not unique to healthcare. The following is a summary of these wasteful activities:

Lean Management for Healthcare Organizations Part 2

March 5, 2014

Recipes for implementation and lessons learned from failures have been reported; the common threads of these were that organizations need to change at a behavioral and cultural level and this should be translated directly into an endless process of continuous improvement. Despite these being framed in the realm of tangible strategic business direction, “cultural changes” and “endless improvement” are abstract concepts; furthermore, these principles imply that there is no horizon for successfully completing the task because the improvement process is infinite.

Lean Management for Healthcare Organizations (1)

March 4, 2014

In healthcare, as in numerous other industries, lean management is gathering increasing momentum. In a 2013 article for the National Center for Biotechnology Information titled Lean Management—The Journey from Toyota to Healthcare (©2013 Teich and Faddoul), Sorin T. Teich, D.M.D., M.B.A., and Fady F. Faddoul, D.M.D., M.Sc. provided a comprehensive overview of what lean management is, and how its principles can be applied to the healthcare industry:

Would You Call 911 for a Hangnail?

March 3, 2014

Preventable visits to the Emergency Department are a significant source of waste contributing to the exorbitant costs of healthcare.

Healthcare Reform 2014

February 27, 2014

Below is the healthcare reform 2014 timeline. Are you prepared? Below you will find everything you need to know in regards to what will be implemented this year.

Meaningful Use Core Objectives: Patient Access and the Patient Portal

February 26, 2014

If you’re like many healthcare organizations in the throes of achieving Stage 2 Meaningful Use you’re probably wondering how to decide what products or services will be the best fit for you. One of the major decisions will be choosing a patient portal service which meets the Meaningful Use Core Objectives.

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