When it comes to Denial Management, Qualitative Data is Your Best Ally
When faced with a denied claim, your first question as a physician, biller or consumer should be why? Your best defense against these denied claims, and your greatest chance of winning an appeal, comes from understanding why the claim was denied by the insurer.
Happy St. Patrick’s Day | Healthcare Revenue
You Don’t Need the Luck of the Irish to Improve Your Healthcare Revenue You need proven expertise and solutions that work. At BHM we improve our clients healthcare revenue streams on average by 22%, putting more green back into your financial funnel. Let us help you find your pot of gold. BHM Provides Rapid Turn-Around […]
Why Customer Service Matters More Now Than it Did in the Past
Malpractice suits weigh heavily on the minds of physicians and healthcare facilities. However, there is another concern to consider that can also cause irreversible damage – customer service complaints. While good customer service is important to every business, it is imperative in the healthcare industry. From the office and lab staff, to the medical assistants, nurses and physicians, polite and helpful attitudes need to resonate throughout the entire practice, clinic or hospital.
Obama Announces Consumers Can Keep Health Insurance Plans 2 More Years
President Obama announced earlier this week that consumers with healthcare plans that do not comply with the new law will be able to renew their plans for another two years. Previously, the extension was believed to be one year at best, so the announcement of a two year grace period came as quite a relief for the million or so Americans with transitional coverage.
Ready or Not: ICD-10 Will Go Live as Planned Oct 1st
The Center for Medicaid and Medicare Services (CMS) is moving ahead as planned with its October 1st compliance deadline for ICD-10 implementation. Many healthcare systems have requested that the deadline be postponed due to the mounting challenges they face with co-occurring Meaningful Use Stage 2 deadlines.
Lean Management for Healthcare Organizations Part 4
We would like to suggest a different approach that promulgates that lean implementation should begin at the microlevel; if a lean project is to be implemented only for a specific area, then the definition of “senior management” will turn out to be the “senior management of the specific area where the implementation is conducted.”
Lean Management for Healthcare Organizations Part 3
We mentioned that the lean philosophy calls for value creation through elimination of waste. These wastes are common in all industries and are not unique to healthcare. The following is a summary of these wasteful activities:
Lean Management for Healthcare Organizations Part 2
Recipes for implementation and lessons learned from failures have been reported; the common threads of these were that organizations need to change at a behavioral and cultural level and this should be translated directly into an endless process of continuous improvement. Despite these being framed in the realm of tangible strategic business direction, “cultural changes” and “endless improvement” are abstract concepts; furthermore, these principles imply that there is no horizon for successfully completing the task because the improvement process is infinite.
Lean Management for Healthcare Organizations (1)
In healthcare, as in numerous other industries, lean management is gathering increasing momentum. In a 2013 article for the National Center for Biotechnology Information titled Lean Management—The Journey from Toyota to Healthcare (©2013 Teich and Faddoul), Sorin T. Teich, D.M.D., M.B.A., and Fady F. Faddoul, D.M.D., M.Sc. provided a comprehensive overview of what lean management is, and how its principles can be applied to the healthcare industry:
Would You Call 911 for a Hangnail?
Preventable visits to the Emergency Department are a significant source of waste contributing to the exorbitant costs of healthcare.
