Customer Service Coordinator

BHM Healthcare Solutions, Inc. is a dynamic healthcare company providing behavioral health and medical review services to health plans, health systems, hospitals, and other insurers nationally for over 18 years. Daily, we “live” our core values of:

• Always improving
• Client centric
• Culture of excellence
• Data driven decision making
• Open, honest communications

By joining our team, you will become part of a collaborative and engaged team committed to achieving exemplary results. At BHM, we invest in training our employees and providing an opportunity to grow in your career. BHM is located conveniently in the Westshore area, right off Highway 275 and Veterans Highway.

Fundamentals of Customer Service Coordinator position:

• Provide exemplary, responsive customer service by answering questions (verbally or written), providing information, and assuring appropriate follow-through and/or resolution.
• Answer incoming phone calls and coordinate client needs
• Evaluate all orders and ensure accuracy of all data entry, inform management for all incomplete orders, and verify all client information on order.
• Process orders expediently by assessing availability of peer reviewers, assigning to appropriate reviewers for the order based on meeting pre-determined requirements
• Schedule, coordinate, and transcribe peer-to-peer consults with peer reviewer and client’s contact
• Provide continuous monitoring, working with peer reviewers through order fulfillment journey to ensure efficient, quick turnaround time processing
• Answer incoming phone calls and coordinate client needs.

Qualifications for Customer

• Education
  • Bachelor’s Degree (Strongly Preferred)
• Experience
  • Background in Customer Service or Healthcare administration preferred
  • Detail Oriented
  • Strong communication skills (verbally and in writing)

Competitive Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401K Match Program

Resumes may be submitted via this page by completing the form below or via email at candidates@bhmpc.com