Adding Value With Behavioral Health

Many of your most challenging claims and cases likely present a behavioral health component. BHM offers a reviewer network with the most sub-specialties. 6 of the top 10 largest health plans entrust BHM for behavioral health peer reviews.   CLICK HERE to learn more.

Behavioral Health

Behavioral Health mixes into many aspects of patient care. Whether a root cause, symptom, or part of the healing process, mental issues increase the complexities of whole person treatment and reimbursements. Understanding the many levels of impact will improve service design, delivery, and case processing and eventually adds value to patient care.

Even on her worst days, Tracy Young goes to her appointments at the San Fernando Mental Health Center. The counseling and medication, she says, keep her depression and schizophrenia at bay.

“I come here faithfully,” said Young, 50. “I have to come here or I be feeling I just want to give up.”

Young isn’t nearly as religious about her physical health, despite painful arthritis, a persistent backache and a family history of cancer. Until this month, she hadn’t seen a medical doctor in more than three years.

People with severe mental illnesses are more likely to die prematurely than those without, and it’s often from treatable chronic diseases — in part because many, like Young, don’t receive regular medical care. They may be uninsured or unable to find doctors who take their insurance. They may be reluctant to seek care in traditional medical offices because of stigma or discrimination.

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Even when they do have medical appointments, their doctors rarely communicate with their mental health providers. Experts said the lack of coordination can lead to medication problems, higher health costs and gaps in care.

Now, though, providers are beginning to bridge the gap between medical and mental care, forming partnerships aimed at improving patients’ physical and mental health, and reducing costs at the same time. Such holistic projects are underway in numerous states, including California, New York, Washington, and Florida.

“If we are going to bend the cost curve, the integration of behavioral health care and physical health care is essential.” Garrett Moran, Agency for Healthcare Research and Quality

“There has been a sea change in attitudes,” said Garrett Moran, who directs an academy on the integration of behavioral health and primary care for the federal Agency for Healthcare Research and Quality. “If we are going to bend the cost curve, the integration of behavioral health care and physical health care is essential.”

Moran said the old model — simply referring patients with mental illness to a primary care doctor — doesn’t work. Instead, the patients need close, coordinated monitoring by both providers.

mental health servicesA review by the RAND Corporation of 56 such programs around the country showed that patients who received primary care at mental health sites had better diabetes and hypertension control. People with obesity and those who smoked did not show improvement.

The Institute for Family Health focuses on promoting healthy behavior among people with severe mental illness. Medical assistants offer wellness coaching, while primary care providers help patients stop smoking and lose weight, said Virna Little, senior vice president for the institute.

“If you are anxious and using smoking as a coping mechanism, [providers] really have to address the anxiety as well as the smoking cessation and education,” Little said.

Linda Rosenberg, president and CEO of the National Council for Behavioral Health, said it’s often difficult for people with mental illnesses to get to a physician. They may be poor, homeless or live chaotic lives. The mental illness itself may thwart their motivation.

“The best place to get their physical health care is the place where they are getting psychiatric care,” Rosenberg said. “They want the same things we do — they want convenience.”

The council assists organizations that want to coordinate health care. Often, Rosenberg said, integration starts with placing the primary care and mental health providers in the same office. But it can’t stop there:  To have an impact, they need to plan and deliver care in a coordinated way, she said.

Richard Franco, a Tarzana Treatment Centers nurse, helps direct the collaboration. For many of the patients, he said, physical and mental health issues are closely linked.

A significant correlation exists, for example, between chronic illnesses and serious depression. Major depressive disorder is found in 40 percent of cancer victims, 27 percent of diabetes patients, and 17 percent of people with heart disease, according to the Centers for Disease Control and Prevention.

Lisa Wong, a district chief with the LA County Department of Mental Health, said the partnership is enabling clients with untreated chronic diseases such as diabetes and high blood pressure to begin getting care. “We get to close the loop,” said Wong, adding that she hoped to see it expand to other county mental health facilities.

Eileen Bachemin, who suffers from depression, said she occasionally has breakdowns that leave her disoriented, unsteady on her feet and exhausted for weeks or months at a time. “It’s like I am in a cloud,” the 50-year-old said. “I get bogged down and can’t take in any information.”

Bachemin said she spent years without insurance and went to the emergency room anytime she needed to see a doctor. The lobby was always chaotic and she had to wait several hours.

“There were babies crying, people in wheelchairs,” she said. “I felt everything they were feeling. I felt the weight of the world.”

When Bachemin’s psychiatrist told her she could get medical care in the same office where she visited him, she eagerly agreed to do so.

“It’s much more relaxing,” she said. “I feel comfortable here.”

Tracy Young, the patient with schizophrenia and depression, saw a physician assistant, Brian Schlesinger, for the first time this month. Young, 50, already takes two buses to get to the San Fernando center to see her psychiatrist and said she was relieved not to have to go elsewhere for medical attention.

“Everything is right here for me,” she said.

As Young sat on the exam table, Schlesinger checked her breathing and asked several questions. She told him she had trouble sleeping, has smoked for 35 years, and that her legs swell up and hurt when she walks.

“Any chest pain, shortness of breath, headaches?” he asked.

“I have headaches — pounding,” she said. “I have a headache right now.”

“Any asthma? High blood pressure? Diabetes?” he continued.

“That’s why I came here,” she replied, explaining that she hadn’t had a medical test in three years. “I need you to tell me that.”

Many of your most challenging claims and cases likely present a behavioral health component. BHM offers a reviewer network with the most sub-specialties. 6 of the top 10 largest health plans entrust BHM for behavioral health peer reviews.   CLICK HERE to learn more.

Blue Shield of California Foundation helps fund KHN coverage in California

Originally posted by Kaiser Health News. KHN a national health policy news service that is part of the nonpartisan Henry J. Kaiser Family Foundation.


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Posted in Behavioral Health Integration, Clinical Analysis, Clinical Operations Improvement

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