Build It – And They Will Come? Maybe Not.
It’s no secret to anyone in the healthcare industry that there’s a huge emphasis on patient satisfaction scores these days – predominantly because they are so closely linked with reimbursement in the new healthcare landscape. Hospitals are taking ‘satisfaction’ a step further- how about patient aesthetic?
Patient Satisfaction and Design
When hospitals sit down to draw up blueprints for hospital design, now more than ever there’s an impetus to collect patient preferences on everything from design, color scheme and layout. Designing hospitals, of course, are not entirely about achieving a particular ‘aesthetic of healing’ – they need to be safe and functional above all else- but anyone who has ever spent a night or two in a drab hospital room knows that a cheery, well-lit environment certainly makes you feel better even if you’re sick and in pain. Administrators have realized that it’s not enough to just build a hospital these days – you have to build a hospital that is a safe, welcoming and state-of-the-art if you want to attract patients. Now more than ever, patient demographics are diverse and have very high expectations, meaning that hospital architecture and design needs to be ahead of the curve.